Freequently asked questions

General

Am I eligible to play at DomGame Online Casino?
DomGame accepts players worldwide, except for the residents of the following countries: Israel, Russian Federation, Ukraine, Poland, Hungary, Belarus, India, Romania, Malaysia and Canada. Please note that the minimum allowed age for creating an account and using our services is 18 (eighteen) years old or older.
What time zone does DomGame operate on?
DomGame operates on Eastern Standard Time (EST).
What happens if I get disconnected while I am playing online at DomGame?
Our DomGame servers work constantly and save your game progress automatically while you’re online so even if you get disconnected mid play the DomGame platform will remember where and when you got disconnected and will therefore reconnect you to the same spot. We strongly advise you to log back into the platform through the same device you used when you were last disconnected, otherwise you may not be able to continue playing using your last active wager. For more information please consult our Customer Support Team via Live Chat.
Is DomGame playable on a Mac?
While the DomGame Instant Play is fully supported, the casino’s downloaded software is not compatible with Mac.
Can I contact you?
You can contact DomGame 24/7 via e-mail at [email protected], phone at +1 855 204 2087 or via the Live Chat feature, available on site.

ACCOUNT

Can I have more than one account?
DomGame only allows one active account per person or household. Creating multiple accounts may result in the user’s winnings being voided with all the accounts terminated.
Can my spouse/partner/family member also have an account at DomGame?
DomGame permits only one account per household, address, computer and IP Address. The creation of multiple accounts in your household may result in you being banned from DomGame Casino in addition to the voiding of all your winnings. For more information we highly recommend you to consult our Customer Support Team via Live Chat.
Why can’t I log in to my account?
There could be several reasons as to why you might not be able to log into your DomGame account, one of the most common ones being an incorrect username or password. We recommend making sure that you have typed in your password correctly. Please note that all passwords at DomGame are case sensitive so checking that your CAPS Lock key isn’t on is required. If you believe that your username and password are correct and you still can’t log in, we advise you to contact our Customer Support Team via Live Chat for further assistance.
How can I retrieve my username if I forgot it?
Our customer support team would be happy to assist you in case you forgot your username. Simply contact our customer support team via Live Chat, phone or e-mail at [email protected], provide the required account details, such as full name, address, date of birth and they will remind your username.
How can I reset my password if I forgot it?
In cases of forgotten password, you may reset it easily using the "Forgot Password” option, available on both Download or Instant Play versions of DomGame. You may also contact our Customer Support Team via Live Chat or Phone Number. Once you provide some of your account details, one of our customer support representatives will reset the password for you. We suggest changing it under the cashier area once you have successfully logged in to avoid future problems and secure your account.
Why am I not receiving e-mails from DomGame?
Some providers block e-mails that are wrongly found suspicious with their algorithm. We recommend checking your spam folder from time to time. Please note that server may also not let the message through and the e-mail will not even reach your Inbox or Junk/Spam folder as well. In such cases and to assure that you will keep receiving DomGame e-mails successfully, we recommend adding www.domgame.com to your Safe Sender List or Address Book.

BANKING

How do I place a deposit?
You can find the deposit options under the “Cashier” area of your account. Simply navigate to your cashier and choose your preferred deposit method: Credit or Debit Card. More deposit options may be applicable and appear according to the player’s location.
How do I make a withdrawal?
In order to make a withdrawal request you would need first provide the relevant documentation as well as make at least one deposit. This is required to protect your account and prevent any possible mistakes. The full list of required withdrawal documentation and more info about the procedure can be found in the “Banking” tab. Once your documents are successfully approved by our Finance Department, you may request a withdrawal in the “Cashier” section.
How long does it take for me to receive my withdrawal?
It may take up to 4 business days after you present us with the proper withdrawal documentations until they are fully processed and approved. To check the list of required withdrawal documentations please consult the “Banking” tab. Once all the documents provided are approved, DomGame will start processing your withdrawal request. It usually takes between 3-7 business days. Once the withdrawal request has been processed and approved, the player will be notified regarding his/her withdrawal status via e-mail. Please note that it may take up to 7-10 business days after for the money to reach your credit card/bank account due to international fund transfer time.
Why was my withdrawal denied?
Our Finance Department may reject withdrawals in case if any of the terms have been violated. Please contact Customer Support for more information.

BONUSES

How can I redeem my bonus?
In order to use the promotion, you should enter the “Cashier” section, go to “Claim Promotion” tab and pick the bonus out of the provided list. Once you make your deposit the funds will be automatically updated showing your bonus. We strongly advise you to redeem your coupon before making a deposit.
What should I do if I didn’t receive my bonus?
There could be numerous reasons as to why your bonus failed to be redeemed. For any reason which may have occurred, we strongly recommend you to contact our customer support center before placing a wager on your deposit and a support representative will be happy to assist you.
What is Playthrough/Wagering?
Playthrough or Wagering refers to the amount which needs to be placed in bets in order to make the balance withdrawable. For more information regarding a particular bonus playthrough conditions please consult our Customer Support Team via Live Chat.
What is Max Cash Out?
Certain bonuses hold a maximum cash out limitation under their Terms & Conditions, meaning that only the determined amount will be available for cash out. Once the playthrough / wagering of the bonus is met your account balance will automatically readjust and show your withdrawable amount. If your winnings have surpassed the max cash out limit your account balance will automatically set itself to the max cash out amount.
When are my bonuses valid till?
Each bonus has different Terms & Conditions, including different expiration dates, though similar rules do apply to certain bonus expiration times. Special promotional bonuses are only valid on the time specified under the offer’s T&C. For more information we recommend checking the bonus Terms & Condition or consult our Customer Support Team.
Why can’t I access certain games after redeeming a bonus?
We recommend checking the bonus Terms & Conditions before claiming it as some bonuses only apply to the particular set of games. Please note that certain games such as Baccarat, Craps, and Pai Gow Poker are always restricted upon activating a bonus on your account.
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